When creating a mailing, the application hangs in the step "Design and Content"

[ Closed ] When creating a mailing, the application hangs in the step "Design and Content"

Peter User Posts: 13 Joined: 17.01.2018	#1 1 19.01.2018 15:07:48 Good afternoon! I cannot create a mailing. Application hangs at the step "Design and Content". The preloader rotates, that's all. Please, help! My portal: https://b24-hxsb7f.bitrix24.com

Jane Martinez Administrator Posts: 165 Joined: 27.03.2017	#2 0 19.01.2018 17:15:59 Send, please, to the e-mail order@pinall.org (directly to the e-mail) 1. Address of your Bitrix24 2. The tariff plan of your Bitrix24 3. The validity period of your Bitrix24 tariff (My Bitrix 24 in your Bitrix24) 4. Login in the Unisender 5. The topic in which there is a discussion of your question

Jane Martinez Administrator Posts: 165 Joined: 27.03.2017	#3 0 21.01.2018 07:39:45 Hi, Peter! We received a response from the developers. Yes, sometimes this situation arises. We tested on our test sites - now the problem is not identified. Obviously, the problem lies in the UniSender editor, which is loaded into the application in a frame. Only UniSender can impact on its functionality.

User

Posts: 13 Joined: 17.01.2018

21.01.2018 07:52:42

Quote
Jane Martinez wrote: We tested on our test sites - now he problem is not identified

At me the problem was solved. I can give developers access so they check my portal.

Quote
Jane Martinez wrote: Obviously, the problem lies in the UniSender editor, which is loaded into the application in a frame.

In the editor of UniSender is checked - the editor works without problems.

Peter User Posts: 13 Joined: 17.01.2018	#5 0 05.03.2018 14:02:50 Thanks for the help, everything works!

Jane Martinez Administrator Posts: 165 Joined: 27.03.2017	#6 0 06.03.2018 22:38:53 Ok, topic is closed. In case of problems you can always contact us for help with the forum or order additional services: Business processes and automation Bitrix24 Technical Support Remote Learning and Configuring Bitrix24 Our integration: 1. Integration of UniSender and Bitrix24 Install for free: the option of mass mailings through the integration of UniSender and Bitrix24 and the option of automatic dispatch of letters through business processes 2. Integration of CallbackHunter and Bitrix24 Install for free: https://pinall.org/catalog/integrations/callbackhunter/ 3. Connector of callback widget CallbackHunter and bpm'online E-mail Campaigns from Bitrix24 https://www.bitrix24.com/apps/?app=pinall.unisender Integration of Callbackhunter https://www.bitrix24.com/apps/?app=pinall.callbackhunter