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How to restore administrator access to Bitrix24?

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[ Closed ] How to restore administrator access to Bitrix24?
 
Roman
User
Posts: 14 Joined: 22.01.2018
#1
0
22.01.2018 18:45:02
Hello. I am a Head the company. After I had created a new account for a new employee and he was hired in the Bitrix24 settings, I couldn’t log into the administrator account. I logged into Bitrix24 from a Yandex account before. Now I can enter only as a new employee. The password cannot be restored. Help me to understand this situation.
 
 
 
Jane Martinez
Administrator
Posts: 165 Joined: 27.03.2017
#2
0
23.01.2018 14:18:56
Hi, Roman!
If you know the mail on which the portal was registered, then all is simple, through the option "forgot password" you will receive a password to it.
 
 
 
Roman
User
Posts: 14 Joined: 22.01.2018
#3
0
24.01.2018 09:02:20
Mail and password used during registration are lost :(
 
 
 
Jane Martinez
Administrator
Posts: 165 Joined: 27.03.2017
#4
0
24.01.2018 09:02:58
Do you remember the address of your cloud?
 
 
 
Roman
User
Posts: 14 Joined: 22.01.2018
#5
0
27.01.2018 21:06:26
Yes, thank you! I have already solved the question.
 
 
 
Jane Martinez
Administrator
Posts: 165 Joined: 27.03.2017
#6
0
27.01.2018 21:07:12
Ok, topic is closed.

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